Motorola Solutions

Designing UX & Behavior for Proprietary Enterprise AI

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Challenge

Motorola Solutions needed a centralized internal innovation platform that could turn employee ideas into structured, actionable opportunities. Designed for employees across the organization, the platform needed to replace fragmented tools and disconnected conversations that made it difficult to develop ideas, surface related initiatives, and share knowledge across teams. The challenge was to create an intuitive enterprise experience that could connect people, information, and ideas across the organization more effectively.

Strategy

As design lead, I shaped the information architecture, UX/UI, and end-to-end idea-development workflow. I designed a guided five-step process and helped define the behavioral model for Motorola Solutions’ proprietary AI, including how it would build persistent context from user input, become more useful as an idea developed, and use company knowledge to identify gaps, strengthen thinking, and surface related initiatives. I translated that intelligence directly into the experience, designing AI assistance to evolve alongside the user rather than operate as a separate tool.

Results

The platform established a central hub for innovation, bringing idea development, organizational knowledge, and cross-team collaboration into one structured experience. Employees could move from early thinking to more developed concepts with greater context, discover related initiatives as they worked, and contribute ideas through a clearer, more connected process designed to help promising opportunities move forward.

* Please note: Designs are limited for confidentiality purposes

Crafting an AI-Integrated Innovation Workflow

The Create an Idea experience transforms an employee’s initial thought into a structured, actionable opportunity through a guided five-step workflow. Rather than treating AI as a separate tool, Motorola Solutions’ proprietary AI works throughout the experience, building context as the idea develops and providing increasingly relevant guidance along the way.

Innovation Space also connects individual ideas to broader organizational knowledge, surfacing related initiatives and helping employees build on work already happening across Motorola Solutions.

Explore the Interactive Innovation Space Prototype >

Viewing note: The prototype moves from the Innovation Space homepage through the complete Create an Idea experience. For the best viewing experience, expand to full screen, then simply click anywhere on each screen to advance through the flow.

Welcome to the portfolio of the chief creative officer & founder of Fermented Pixels

Matt Carman