Planned Parenthood
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Challenge
Planned Parenthood required a secure, enterprise-grade internal platform to manage threat intelligence and protect staff and supporters nationwide. Existing systems were fragmented, manual, and error-prone, creating risk in high-pressure situations where accuracy and speed were critical. The organization needed a unified solution that could handle sensitive data, complex workflows, and strict security requirements.
Strategy
As Creative Director at DVG, I led the UX and information architecture for a comprehensive intelligence platform built for high-security use cases. I documented operational workflows, developed detailed wireframes, and created interactive prototypes that streamlined data entry, reduced cognitive load, and minimized duplication. The system was designed around clarity, speed, and error prevention while aligning with rigorous internal security standards.
Results
Within the first six months, incident reporting accuracy improved by approximately 50 percent, duplicate subject entries decreased by 75 percent, and incident closures and resolutions more than doubled. The redesigned platform strengthened operational oversight while improving the accuracy and efficiency of the organization’s threat-response workflows.
* Please note: Designs are limited for confidentiality purposes
Planned Parenthood needed more than an incident reporting tool. Its security teams needed a single environment for capturing incidents, investigating threats, tracking people and activity, connecting intelligence, and sharing what they learned across a complex national organization.
Working directly with stakeholders and security professionals, I led the UX, UI and visual design of the platform from the ground up. The challenge was translating a highly interconnected intelligence environment into a system that could remain clear and usable as information accumulated and relationships developed.
The result was a platform designed not simply to store security information, but to help teams understand how that information connected.
