Planned Parenthood
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Challenge
Planned Parenthood required a secure, enterprise-grade internal platform to manage threat intelligence and protect staff and supporters nationwide. Existing systems were fragmented, manual, and error-prone, creating risk in high-pressure situations where accuracy and speed were critical. The organization needed a unified solution that could handle sensitive data, complex workflows, and strict security requirements.
Strategy
As Creative Director at DVG, I led the UX and information architecture for a comprehensive intelligence platform built for high-security use cases. I documented operational workflows, developed detailed wireframes, and created interactive prototypes that streamlined data entry, reduced cognitive load, and minimized duplication. The system was designed around clarity, speed, and error prevention while aligning with rigorous internal security standards.
Results
Incident reporting accuracy improved by 150 percent. Duplicate subject entries decreased by 75 percent. Incident closures and resolutions increased by 220 percent within the first six months. The redesigned platform strengthened operational oversight and significantly improved the organization’s ability to respond to real-world threats.
* Please note: Designs are limited for confidentiality purposes
When every second matters, clarity becomes a security feature. Users needed to capture and retrieve critical intelligence quickly, accurately, and without unnecessary complexity.
The platform was designed to support the complete lifecycle of security incidents, from initial reporting through investigation, threat monitoring, and case resolution. Working closely with stakeholders, I simplified complex workflows into an intuitive interface that reduced cognitive load while making large amounts of sensitive information easy to navigate.
From the login experience and dashboard to detailed incident forms and investigative tools, every screen prioritized speed, consistency, and accuracy. The result was an enterprise platform that enabled security teams to focus on responding to threats instead of fighting the software.
Critical information doesn’t stop at the office. Security teams needed immediate access to intelligence whether they were in the field, traveling between locations, or responding to active situations.
I extended the experience across tablets and mobile devices, adapting complex enterprise workflows into responsive interfaces optimized for smaller screens. Rather than simply shrinking the desktop application, each mobile experience was redesigned around context, allowing users to quickly review incidents, create reports, search records, and access essential information with minimal interaction.
The result was a cohesive cross-platform experience that kept teams connected to the same intelligence ecosystem while maintaining the speed, clarity, and reliability required for mission-critical operations.
