NYPD

Challenge

The NYPD, the largest police force in the United States, relied on the Domain Awareness System (DAS) as a critical tool for managing 911 responses, real-time surveillance, crime analysis, and more. However, the existing system had become outdated, with inefficient workflows, poor usability, and limited scalability. These shortcomings hindered officers’ ability to access and process vital information quickly and effectively in high-pressure situations.

The scope of the challenge was immense. The DAS needed to support diverse user roles, from first responders to analysts, across a vast array of use cases. The goal was not just to update the system but to completely reimagine it, creating a streamlined, intuitive, and scalable solution that enhanced operational efficiency and decision-making.

Strategy

The NYPD, the largest police force in the United States, relied on the Domain Awareness System (DAS) as a critical tool for managing 911 responses, real-time surveillance, crime analysis, and more. However, the system had become outdated, plagued by inefficient workflows, poor usability, and limited scalability. These shortcomings severely hindered officers’ ability to access and process vital information quickly and effectively in high-pressure situations.

The scope of the challenge was vast. The DAS needed to accommodate diverse user roles, from first responders to analysts, while supporting a wide range of use cases. The objective was not merely to update the system but to completely reimagine it—delivering a streamlined, intuitive, and scalable solution that enhanced operational efficiency and informed decision-making.

Results

The redesigned Domain Awareness System revolutionized how the NYPD operated. The improved user experience reduced 911 operator response times by 45%, while the enhanced reporting interface achieved a 70% increase in perpetrator report accuracy. Additionally, the new design boosted search efficiency by 60%, enabling officers to access critical information faster and more reliably.

Beyond these measurable outcomes, the project underscored the power of thoughtful design to solve complex problems and drive meaningful change. By creating a system tailored to its users’ needs, we elevated the department’s ability to serve and protect. This initiative highlights my expertise in leading large-scale projects, fostering collaboration, and delivering impactful, results-driven solutions.

* Please note: The designs are limited and have been slightly modified for confidentiality purposes.