NYPD
Domain Awareness System
My Role: Information Architecture | UX/UI Design | Application Design | Creative Direction | Prototyping
*Please Note: Designs are slightly modified and limited for confidentiality purposes
About Project: The largest police force in the United States needed to redesign their existing Domain Awareness System. A portal used by the entire department for numerous use cases that included nearly every aspect of police work and communication. A massive undertaking in user experience and visual design for this large-scale desktop application and native mobile app.
My Approach: In my dual role as the creative lead and project management lead for this initiative, I assumed leadership of a diverse team comprising more than 15 seasoned professionals from diverse fields, including design, development, architecture, and testing. We adopted an agile development and prototyping approach. My responsibilities included cultivating strong partnerships with key stakeholders, including Microsoft executives and representatives from the police department. Together, we meticulously shaped the information architecture, developed an extensive range of use case scenarios, and continuously tested and refined our design concepts and prototypes over the course of a highly successful 2 year project.


45%
Decrease in 911 operator response time due to improved user experience
70%
Increase in up-to-date perp report accuracy due to improved reporting UI
60%
Increase in internal search accuracy due to improved visual display and usability

Welcome to the portfolio of the chief creative officer & founder of Fermented Pixels

Matt Carman